Frequently Asked Questions (FAQ)

Shipping

How much does shipping cost?

We offer free shipping on all orders.

How long will it take for me to receive my order?

Orders are usually shipped within 1–2 working days and delivered within 3–5 working days within the United Kingdom.

Do you ship internationally?

No, we currently only ship within the United Kingdom.

How can I track my order?

You will receive a tracking number via email as soon as your order has been shipped. You can also check your order status via the tracking page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. Items must be in their original condition and include all packaging and accessories.

How do I start a return?

Please contact our customer service team by email at contact@swivac.shop or by phone at +44 2034568756, providing your order number and the reason for the return. We will then send you the return instructions.

Who pays for return shipping?

If the return is due to an error on our part (e.g., damaged item or incorrect item sent), we will cover the return shipping costs. For returns due to change of mind or personal preference, the customer is responsible for return shipping costs.

How long does it take to process a refund?

Once we have received and inspected your return, refunds are usually processed within 5–7 business days. The refund will be issued to the original payment method.

Orders & Payments

Which payment methods do you accept?

We accept all major credit and debit cards. All payments are processed securely through trusted third-party payment providers.

Can I change or cancel my order after placing it?

You can request changes or cancellations by contacting our customer service team shortly after placing your order. Once an order is being processed, changes cannot be guaranteed.

Do you charge sales tax?

Yes, applicable taxes are calculated in accordance with UK tax laws and displayed at checkout based on your shipping address.

Is my payment information secure?

Yes. We do not store any payment details. All transactions are processed securely through PCI-DSS-compliant payment gateways.

Customer Support

How can I contact customer support?

You can reach our customer service team via the following:

Trade Name: Swivac

Address: 54 Uxbridge Road, W12 8LP, United Kingdom