At Swivac, we want to make your shopping experience as smooth and secure as possible. We offer various convenient payment methods to suit your needs. Please read our payment policy carefully.

Accepted Payment Methods

We currently accept the following payment methods for online purchases:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Financing Options: Affirm, Shop Pay Installments (for eligible purchases)

We use secure payment gateways to protect your financial information.

Payment Security

Your security is our top priority. All transactions at Swivac are processed using industry-standard SSL encryption to protect your personal and payment information.

We do not store your complete payment information on our servers. Our secure payment gateways are regularly audited and meet PCI DSS security standards.

Currency

All transactions at Swivac are processed in GBP (United Kingdom). If your local currency differs, the amount will be automatically converted by your payment provider at the current exchange rate.

Please note that exchange rates can fluctuate, and your bank or card issuer may charge additional fees for currency conversions. Swivac accepts no responsibility for these fees.

Payment Approval

By submitting your order and payment details, you authorize Swivac (or its third-party payment service providers) to debit the corresponding amount via your chosen payment method.

For subscription services (if applicable), you authorize recurring payments at the intervals specified at checkout until cancelled.

Order Confirmation

After successful payment, you will receive a confirmation email with the details of your order. This email confirms receipt of your order and its processing.

If you do not receive confirmation within 24 hours, please check your spam folder or contact our customer service.

Payment Problems

If problems occur during the payment process (e.g., declined card or transaction error), please ensure that your details are correct and that your account has sufficient funds.

If the problem persists, please contact your bank or payment provider. Alternatively, you can contact our customer service team:

Pricing

All prices displayed on the Swivac website are in GBP (United Kingdom) and are subject to change without notice.

We strive to display all prices correctly; however, errors can occasionally occur. If we discover an error in the price of the goods you ordered, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we are unable to reach you, the order will be treated as cancelled.

VAT & Taxes

For orders within the United Kingdom, VAT (where applicable) will be calculated in accordance with applicable national and local laws and added to the total amount of your order.

Shipping Restrictions

We currently ship only within the United Kingdom. All orders must be delivered to UK addresses.

Pre-authorization Hold

When you place an order, your card issuer may place a temporary authorization hold on your account. This is not an actual charge, but a reservation to ensure that sufficient funds are available.

This hold is usually released within 3–5 working days if the transaction is cancelled or changed.

Billing Disputes

If you believe you have been charged incorrectly or have any questions about a transaction from Swivac, please contact our customer service:

We will work with you to resolve any billing issues as quickly as possible.

Changes to This Payment Policy

Swivac reserves the right to change this Payment Policy at any time. All changes will be published on our website and will take effect immediately upon publication. We recommend that you review this policy regularly.

Contact

If you have any questions or concerns regarding our Payment Policy, please contact our customer service team:

Trade Name: Swivac
Phone: +44 2034568756
Email: contact@swivac.shop
Address: 54 Uxbridge Road, W12 8LP, United Kingdom